These Terms and Conditions govern your use of Flow Plumbing's services and website. By using our services, you agree to be bound by these terms. Please read them carefully before engaging our services.
By accessing our website or using our plumbing services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
These terms apply to all visitors, users, and customers of Flow Plumbing, including but not limited to residential and commercial clients.
Flow Plumbing provides professional plumbing services including but not limited to:
All services are provided by qualified, licensed plumbers in accordance with South African plumbing standards and regulations.
Appointments can be scheduled through our website, phone, or email. We will confirm your appointment and provide an estimated arrival time.
We require at least 24 hours' notice for appointment cancellations. Late cancellations or no-shows may result in a cancellation fee.
Emergency services are available 24/7 for urgent plumbing issues. Emergency call-out fees may apply outside of normal business hours.
All prices are quoted in South African Rand (ZAR) and are subject to change without notice. We provide detailed quotes before commencing work.
We accept the following payment methods:
Payment is due upon completion of services unless otherwise agreed in writing. Late payments may incur additional charges.
For large projects or emergency services, a deposit may be required before work commences.
We provide a 12-month warranty on all workmanship. This warranty covers defects in our work but does not cover normal wear and tear or damage caused by misuse.
Parts and materials used in our services come with manufacturer warranties. We will assist with warranty claims for defective parts.
Our warranty does not cover:
As our customer, you agree to:
Flow Plumbing's liability is limited to the amount paid for the specific service. We are not liable for:
Our liability is limited to the extent permitted by South African law.
Flow Plumbing maintains appropriate insurance coverage for our services, including:
All our plumbers are licensed and qualified in accordance with South African regulations.
We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.
By using our services, you consent to our collection and use of your information as described in our Privacy Policy.
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or inhibit their use of the website.
All content on our website, including text, images, and logos, is owned by Flow Plumbing and protected by copyright laws.
We strive to maintain website availability but cannot guarantee uninterrupted access. We reserve the right to modify or discontinue the website at any time.
In the event of a dispute, we encourage direct communication to resolve issues amicably. If resolution cannot be reached, disputes will be resolved through:
These terms are governed by South African law.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.
For questions about these Terms and Conditions, please contact us:
Flow Plumbing
Phone: +27 76 149 8844
Email: info@flowplumbing.co.za
Address: Western Cape, South Africa
Last Updated: August 17, 2025